FREQUENT ASKED QUESTIONS
FAQ CITY TOUR JAKARTA
To provide a one stop travel solution for trip in Indonesia is our main service. Thus, we provide tour packages (Day tours & overland tours), free-and-easy packages, domestic flights and international flights bookings, hotel reservations, train tickets, and cruises.
We understand most travelers crave for free time during their holiday. Our travel packages are made to meet the travelers’ need for flexible timing. We offer full or half day tour packages. We have varieties of walking, cycling, and private coach tours which you can choose according to your interest. By joining our tour packages, you will be guided to experience the cities in Indonesia in various different ways. Our walking tour is a good choice if you would like to understand the city and its buildings’ history and the daily life of the Indonesians. If you prefer to explore more into the nature, some private coach packages to the outskirt will be a good choice.
Reservations are required for all tours. The tours can be reserved easily through our website or you might contact us if you need guidance on booking.
Easy, that are many ways to book our tours. You could book through our website, email, or call us.
If you prefer online booking :
- please select which tours suit your preference the most on the website,
- choose the preferable date, the system will prompt on the availibility of the chosen date
- proceed to choose the payment method
- upon receiving notification, your booking is secured.
We require full payment in advance of the tour/service in order to secure your reservation.
You are able to book the tours by the latest two (2) days before the desired date.
If an urgent tour is required within two (2) days, please contact us directly and we will try to arrange the requested tour.
We do not have minimum quota. The tour will run even with only one participant because we understand that time is valuable.
WALKING TOURS (Private Tours)
The maximum pax for each walking tour is 12 people (includes children) to ensure the best service able to be provided
COACH TOURS (Private tours)
The maximum pax for coach tour is 10 people (includes children).
At the moment, we do not have shared tour programmes. The tours are arranged to be private, so that the guides are able to provide the best service according to the traveler’s needs.
For the coach tours, we have 3 types of car that are used according to the number of passangers.
TOYOTA AVANZA (capacity : 1- 3 pax excludes the driver + guide)
Facility : Fully air-con & audio
TOYOTA INNOVA (capacity : 4 pax excludes the driver + guide)
Facility : fully air-con & audio
ISUZU ELF MICROBUS (capacity : 5 – 10 pax excludes the driver + guide)
Facility : fully air-con & audio-visual
The rate is counted per each pax.
We differentiate the rate between adult and child (3-12 years old).
The price differs based on the number of the pax. Please refer to each program for the specific schedule of price
From 3 to 12 years old. Below 3 years old child is free of charge.
At the moment, we are specializing for Jakarta area and surrounding (in West Java & Banten provinces) tours. We can assist your requestS to explore exotic places of the region such as Thousand Islands, Krakatau Tour, Gunung Gede, and even other part of Indonesia. Please contact us to request a customized tour.
Easy! At the meeting point, our guides who wearing red t-shirts with our logo embosed “Walkindies” name on it.
COACH TOURS (Private tours)
Pick up service will be at your requested meetup venue (kindly indicate on the registration form). Our guide, wearing red t-shirts with our logo embosed “Walkindies” name on it, will wait at the meeting point.
You might find the answer for the specific duration on each tour program’s description.
The routes for the walking tours are designed as moderate as possible. The physical level could be viewed on the tour description on the scale from 1-5. Level one (1) indicated the easy walk, while the level five (5) indicated rough walk.
At the moment, we provide English and/or Indonesian language guided tour. If other languages are required or preferred, please notify us before the tour is reserved. (The price might be adjusted).
For your convenience, the meeting points for Jakarta tour programs are normally inside railway stations or Trans Jakarta bus stop. The meeting point detail could be found on each tour program’s description.
You can choose various transportations to reach the meeting point : Taxi, Transjakarta Bus and train and others.
There is no meal provided for all tour programmes.
We have regular schedules which run every day except Sunday and Indonesian public holidays. However you might contact us if Sunday or during the Indonesian public holiday is the perfect timing for your travel.
All tours including walking tours will run when it is raining or shining. The walking tours are mostly designed to be partly indoors to ensure it is still fun and weather-proof.
It is suggested to bring your umbrella during the walking tour, especially during the rainy season (October – April).
The basic inclusion for all tour programmes : Tour Guide, Entrance Tickets and mineral water
For more inclusions, please check in each tour program’s descriptions.
At the moment our payment methods are via credit card (Master/Visa) payment or local telegraphic transfer (TT) to our Indonesian bank account (only apply for Indonesian citizen or KITAS holder) which will be informed after the check-out process. The credit card payment gateway is highly protected.
The currency billed will be in Indonesian Rupiah (IDR).
“Walkindies Travel Co” requires at least 72 hours advance notice in writing via email to email@example.com of any cancellation in order to secure a refund.
All cancellations are subject to a cancellation fee of 30 percents of the total booking and bank admin fee.
No refunds will be given for cancellations made within 72 hours of tour/service commencement.
There are no refunds for late arrivals or no-shows on the day of the tour/service.
Yes, you can amend to another day or change to other tour programmes (only one time) via email at least 72 hours before the original tour booked takes place. The new schedule has to be the earliest 48 hours before the desired time
Although the tours have been finely designed, we are regret to inform that all our tours are not suitable for wheelchair due to the limitation of such supported infrastructure on Jakarta pedestrian at the moment.
If you want to bring a baby stroller, it is not suggested to go for walking tours. Instead, you might consider join the “Jakarta Sightseeing Tour” or “Royal Buitenzorg Garden” which are more suitable to bring baby stroller.
Yes, we can assist to pick up and drop off the guests from/to the airport/seaport with Jakarta. The transfer is included and free of charge for the private coach tour (only if it is on the same day).
The starting time are quite flexible with your own timing. If you prefer to have an earlier or later start please inform us so that the schedule can be adjusted.
We understand that you might also want to reward others with our package. Please help us by filling the recipient’s full name, email, and phone number in the checkout form as provided so that their contacts are supplied for later correspondences prior to the tour date.